Frequently Asked Questions

Everything you need to know about your Hedgren journey.

What materials are Hedgren bags made of?

Our bags are crafted from high-quality, durable materials including water-repellent nylon, sustainable recycled polyester, and genuine leather accents, ensuring longevity and style.

How do I clean and maintain my Hedgren bag?

We recommend spot cleaning with a damp cloth and mild soap. Avoid machine washing or using harsh chemicals to preserve the fabric's water-repellent coating.

Does Hedgren offer a warranty on its products?

Yes, all Hedgren products come with a 2-year limited warranty against manufacturing defects in materials and workmanship from the date of purchase.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging with tags attached. Please visit our returns portal to initiate a domestic return.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.

Are Hedgren bags RFID protected?

Many of our crossbody bags and backpacks feature dedicated RFID-blocking pockets to protect your credit cards and passports from unauthorized scanning.